Fees Refund Policy
Cooling off period:
From the date of your enrolment at Richmond Adult Community College (RACC), you will be given a 14 day cooling off period, prior to the course start date, during which you may cancel your course. The college must be notified in writing within the cancellation period and correspondence addressed to the Client Services department.
Your Cancellation:
If you have informed us within the timescales stated above, and no classes have been attended, you will be entitled to a full refund less an administration fee.
Any cancellations after the 14 day cooling off period (or if any classes have been attended) will be treated as a withdrawal.
Withdrawals:
- If you choose to withdraw from a course within the first 2 teaching weeks of the start date of the course you will be entitled to a refund of 50% of the course fees (with the exception of 3 below)
- If you choose to withdraw from a course after 2 weeks of the start date of the course, you will not be entitled to any refund, and any fees outstanding will remain payable.
- If you withdraw from a short course, duration of course 1 term or less, you will not be entitled to any refund.
Course cancellation:
If the college cancels a course, or the course does not start due to a lack of support, every effort will be made to offer an alternative. If no suitable alternative is available, a full refund will be given.
Course rescheduling:
If the College reschedules a course for a different time or day and this is not convenient for you, a full refund will be given. No refund will be given for change of site or change of tutor.
Requests for credits or refunds relating to illness:
If you become ill during the period of your course you may apply for a refund if your condition is permanent and prevents you from continuing. If your condition is temporary then you may apply for a credit which will permit you to re-enrol at a later date (credits are valid for 2 years). The refund or credit will be calculated on a pro-rata basis from the date of the last class attended. Exam fees are not refundable. Medical evidence will be required in the form of a doctor’s note or equivalent.
Under no circumstances can a credit be converted to a refund.
Requests for refunds relating to general absence:
The college is unable to make refunds for absence due to changes in work commitments, personal or financial circumstances or any other reasons for not being able to attend the course. Any outstanding fees in these circumstances will remain payable.
Refunds for Sponsored Students:
A sponsor of a student at the college (for instance an employer paying for an employee) may apply for a refund if the above criteria are met. However, if a sponsor/ student arrangement ceases, or the student withdraws from their course of learning after the 2 week period, fees will be due and no refunds will be given. Where a student is sponsored on their course, a refund if applicable will only be made to the sponsor.
Requests for refunds due to quality issues:
If you are dissatisfied with your course and your tutor cannot resolve the issues then you should submit a Complaints Form available from Client Services or from the RACC website www.racc.ac.uk. The form should be returned to Client Services or to the Quality Team at RACC, Clifden Road, Twickenham, TW1 4LT. Your complaint will be dealt with under the RACC Complaints Procedure (available from Client Services or the RACC website). The college must be given an opportunity to address any issues that have arisen, however a refund will be issued if considered appropriate and at the sole discretion of the College.
Refund Procedure:
If the above criteria for a refund have been met, please complete a refund request form and return to the Client Services department with all relevant paperwork. Please note that refunds may take up to 6 weeks to process.
Overseas Students
Visa refusal:
In a case where a prospective student is refused a student visa, the college will refund all fees paid less a £100.00 administration fee. However, in such an event, no refund will be made unless the college has received all original copies of the College letters of enrolment plus an original copy of refusal from the appropriate immigration authority.
No refund is permitted or shall be made if a student enters the UK on a student visa obtained on the basis of the College’s letters of acceptance and enrolment.
No refund is permitted or shall be made when a student decides to leave the college for whatever reason after an extension of a student visa has been gained through College facilitation.
